jilimacau Privacy Policy — Your Data, Handled With Care

jilimacau is a Philippines-focused mobile entertainment platform offering sports betting, live casino games, online slots, and bingo to adult users aged 21 and above. This Privacy Policy applies to all personal information collected through your use of the jilimacau website, account registration process, gameplay activity, and any communications you have with our support team. It covers how we collect, store, use, share, and protect your data, as well as the rights available to you under applicable Philippine law. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should stop using the platform and contact us through the details available on the FAQ page. We may update this policy from time to time, and the most current version will always be available on this page.

When you register for a jilimacau account, we collect personal information including your full name, date of birth, email address, mobile number, and a username of your choice. During the identity verification process, which is required before withdrawals can be processed, we may also collect a copy of a government-issued ID and proof of address in accordance with Philippine anti-money laundering requirements. When you use the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session activity logs — this information helps us maintain platform security and improve your experience. Payment-related information, including transaction amounts, payment method types, and timestamps, is recorded for every deposit and withdrawal you make, though full card or account numbers are never stored directly by jilimacau. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your query and any attachments you send. All data collected is limited to what is necessary for the purposes described in this policy.

The personal information we collect is used primarily to operate and maintain your jilimacau account, process deposits and withdrawals, verify your identity, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you account-related notifications, security alerts, and, where you have opted in, promotional communications about offers and new features on the platform. Technical and usage data is analysed to detect suspicious activity, prevent fraud, and ensure the integrity of our games and payment systems. We may use aggregated, anonymised data for internal analytics and platform improvement purposes — this data cannot be used to identify you individually. jilimacau does not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without human review. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances.

jilimacau shares your personal information only in the limited circumstances described in this section, and never for purposes beyond what is necessary. We work with trusted third-party service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who access your data solely to perform services on our behalf and are contractually bound to protect it. Where required by Philippine law, court order, or a lawful request from a regulatory or law enforcement authority, we may disclose your information to the relevant body. If jilimacau undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may also share information with our responsible gaming partners where we have a legitimate concern about a player's wellbeing, in line with our obligations under the Responsible Gaming framework. In all cases, we take reasonable steps to ensure that any party receiving your data handles it with the same level of care we apply ourselves.

jilimacau uses industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account data is stored in encrypted form on access-controlled servers. We conduct regular internal reviews of our data handling practices and access controls to ensure that only authorised personnel can access personal information, and only to the extent necessary for their role. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority in accordance with applicable legal requirements. While we take every reasonable precaution, no system is completely immune to risk — we encourage you to use a strong, unique password for your jilimacau account and to enable any available account security features. If you suspect any unauthorised access to your account, please report it immediately through the FAQ page.

As a user based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information held by jilimacau. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or has been unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please contact us through the support details available on the FAQ page — we will respond to your request within the timeframe required by applicable law. Please note that some requests may be subject to identity verification before we can act on them, to protect the security of your account and the integrity of our records.

jilimacau retains your personal information for as long as your account is active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction records and identity verification documents are retained for the minimum period required under Philippine anti-money laundering and gaming regulations, which may extend beyond the closure of your account. Technical logs and session data are retained for a shorter period and are used primarily for security monitoring and fraud prevention purposes. When your data is no longer required for any of these purposes, we take steps to securely delete or anonymise it so that it can no longer be linked to you. If you close your account and wish to request the deletion of your personal data, you may do so by contacting us — we will process your request subject to any overriding legal retention obligations. We do not retain data for longer than is necessary, and we review our retention practices periodically to ensure they remain appropriate.

jilimacau may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will make reasonable efforts to notify registered users through available communication channels. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have questions about any aspect of this policy or about how your data is used, the FAQ page is the best starting point for getting in touch with our team. The most current version of this policy always supersedes any prior version.